Outcome: The electronic transformation initiatives led to major advancements in customer expertise, with the organization reporting a twenty% boost in customer pleasure rankings. The e-commerce System and mobile app also resulted within a 15% boost in online revenue, which helped to offset the decrease in footfall at physical stores. https://hbr-case-study-analysis93599.weblogco.com/30368876/the-ultimate-guide-to-help-with-case-study